InterContinental Toronto Centre by IHG

The location of this hotel is excellent. It is close to Union Station. We took VIA to Toronto and used the Subway. It is also close to Ripley’s Aquarium and the CN Tower. The room and bathroom were clean. The bathroom had lovely amenities. Robes and slippers were provided. The bed and pillows were comfortable. The Classic Double room was quite large with a sofa. All of the staff were friendly, efficient and went out of their way to help, including very early check in. This was a special grandmother/granddaughter trip and we loved staying at this hotel.

Everything from entering the building to leaving the building was absolutely exceptional. Having the option to store our luggage before check-in time was priceless and really made the experience even better. A fantastic service. Even booking the hotel was so easy. We used the restaurant before check-in. The restaurant staff Tuck it upon themselves go above and beyond to check up on our room to see if it was available which was a service. Every single staff member was happy, fast and made genuine kind conversation (which did not take away from them working extremely hard) . The staff went out of their way to compliment my daughter which made her feel special and happy .The friendliness was genuine and I feel like this staff looked happy which coming from working in the industry is rare. The food was delicious. Excellent large portions . It came to our table quickly. The room was exceptionally clean. I called down with a couple questions and they did not make you feel bad. They called you by name which was so personable and I really appreciate that. We called down four more complimentary coffee and the friendliness was so welcoming. The service was quick. Everything from the checking desk to the putting our luggage away to the restaurant to the security guard to the two men, which I assume were maybe head office people. They were friendly and made me feel safe. Going to such a big event that we went to, The hotel was quiet which I did not know what to expect. Everything was spaced out and I understood exactly where to go. It was controlled and clean and friendly and I felt like I was staying with friends, that's how friendly this was. We did miss room service by 8 minutes but the person on the phone was so heartwarming nice. They allowed us to order some food which was very late. I felt so safe waiting outside due to the friendly warm security officer or whomever Job it was to stand outside.

The staff with InterContinental went above and beyond to correct the egregious charge that booking.com made that was greedy and didn't match the room we booked. For a regular room booking.com gave us was up to six times the price of a regular room. Booking.com took advantage of people like us during the Taylor Swift concert. I would ONLY go through InterContinental directly as they were FABULOUS and book at cost or cheaper with them. Can't say enough good things about InterContinental and their staff. This is not the first time booking.com has done this to us. DO NOT USE BOOKING.COM.

Everything went very well. We were greeted friendly and when requested early check in with mini frig.........we arrived and checked in at 11am - very, very happy about that. When we returned to our room Thursday early evening, the mini frig had been delivered to our room as well. Everyone was exceptionally accommodating.

Room was well appointed, comfortable and clean. Front desk staff was wonderful, helpful and friendly. Food at restaurant was excellent. Facilities were clean and well maintained.